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Complaints Procedure Is Essential: |
| UpdateTime:2007-5-24 11:55:21 Catalog :Legal |
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Ensuring that customer complaints are dealt with quickly and effectively in a consistent manner across all services of the Council and ensuring that all complaints are listened to and treated with respect are considered to be the main aims of this complaints procedure. Complaints can remain confidential to the extent that is allowed by law. And in certain cases people involved in the aspect of complaint should maintain confidentiality throughout the complaint processing.In general, a complaint can be defined as an expression of dissatisfaction that is made about the standard of actions, lack of action or service affecting an individual customer or group of customers.
Such matters as requests for service e.g. reporting a stray dog, or an infestation of wasps; requests for information, disagreements with decisions made by officers under delegated powers or elected representatives, matters that possess a right of appeal and/or a legal remedy, etc. cannot be treated as complaints.No doubt, that a robust and accessible complaint procedure is essential. The complaints procedure should ensure that the interests of people are at the heart of all regulatory activity. The information gathered through complaints activity is significant in the measurement of improvement in standards existing.Visit New York Attorneys at nylawprofessionals.com for any law assistance. |
| Source:localTrue Writer:Unknown |
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